Not As We Know It Limited: School Improvement and Curriculum Resource: FAQs

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FREQUENTLY ASKED QUESTIONS
Q: What does Not As We Know It Limited supply?
A: We supply downloadable resources to support school improvement and the curriculum, mostly for schools with primary aged pupils.
Q: How do you deliver the downloads?
A: We send an e-mail containing a download link for each purchased resource. You just click on the link and the download begins. Very occasionally we may send the file(s) as e-mail attachments.
Q: Do you supply "hard copies" and/or CDs?
A: No
Q: In which formats are the resources presented?
A: This varies from product to product. Some smaller resources are just in Microsoft Word. For the larger resources you usually receive the same content in both pdf and PowerPoint formats. For some of the large curriculum resources you also receive the content in Word.
Q: How do I pay?
A: UK schools/establishments can either opt to receive their purchases and pay later "against invoice", or pre-pay using a credit/debit/procurement card, or PayPal account.
N.B. There is a minimum order requirement of £20.00 before VAT for payment against invoice.

Individuals and non-UK schools/establishments must pre-pay using a credit/debit/procurement card, or PayPal account.
Q: Do we have to pay annual licence fees?
A: No. The price paid on purchase includes "lifetime" permission to use as described below.
Q: Are we allowed to make copies of the downloaded files?
A: Purchasing schools/establishments may share the electronic files and printed copies as they wish within their organisation. They may not share the files with other organisations, or with individuals they do not directly employ. In the case of academy trusts, federations, free schools, or any other groupings of schools, separate purchases must be made for each, individually named school. Organisations occupying split site premises, but under the same school/establishment name, may distribute the electronic files and printed copies of resources across those sites.

Individuals who have purchased resources for their own use may not distribute the files or hard copies to other individuals or organisations.
Q: Can we modify the contents of the resources?
A: Yes, where resources are supplied in formats that allow modification, but only for use within the purchasing organisation.
Q: Who has written/produced the resources supplied by Not As We Know It Limited?
A: Our resources have all been written/produced by acknowledged experts in primary education. Many of our products are published by Focus Education UK Ltd for whom Not As We Know It Limited is an approved retailer.
Q: Will Not As We Know It Limited replace files that are accidently deleted or misplaced?
A: For 12 months after the date of purchase, Not As We Know It Limited will replace deleted or misplaced files, free of charge.
For more information, please see our Terms & Conditions






Contact Address:

Not As We Know It Limited
PO Box 140, Bourne, Lincolnshire, PE10 1DP
VAT Registration Number 911 4983 23


Company Registration Number: 06543176
Website design by Sue Searl
Updated January 2017

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