Not As We Know It Limited: School Improvement Consultants: Terms & Conditions

Not As We Know It heading

Home > Terms & Conditions


PLEASE REMEMBER: We supply downloads only - NO HARD COPIES

Downloads cannot be "returned".  Orders may not be cancelled after receipt of download links.

Welcome to our website.

If you continue to browse and use this website, or if you make an order by any other means, you are agreeing to comply with and be bound by the following terms and conditions, including our Pricing and Availability Policy, Orders and Payment Policy, Copyright, Intellectual Property Rights and Distribution Policy, Privacy and Cookies Policy, E-mail Marketing Policy and Internet Copyright Notice, which together govern
Not As We Know It Limited's relationship with you as the user or viewer of our website or as a customer.

The terms 'Not As We Know It Limited', 'Not As We Know It', 'NAWKI Limited', 'NAWKI', 'us' or 'we' refer to the owner of the website whose contact address for all correspondence, company registration number and VAT registration number are given at the bottom of each web page within the site.  The company's registered office address is Commerce House, West Street, Bourne. Lincolnshire, PE10 9NE but all communication should be addressed in the first instance to the postal address, telephone number or e-mail address shown on the web pages.

The term 'you' refers to the user or viewer of our website or to you as a customer if you make an order by any other means.

The use of this website is subject to the following terms and conditions of use:

• The content of the pages of this website is for your general information and use only.  It is subject to change without notice.

• The information is provided by us and while we endeavour to keep the information up-to-date and correct, neither we nor any third parties provide any warranty or guarantee, express or implied, as to the accuracy, timeliness, performance, completeness, suitability or availability of the information, products or related graphics contained on this website for any particular purpose.  You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance and graphics, unless otherwise stated.  Reproduction is prohibited other than in accordance with the Internet Copyright Notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites.  These links are provided for your convenience to provide further information.  They do not signify that we endorse the website(s).  We have no responsibility for the content of the linked website(s) and no control over the nature, content and availability of the site(s).  The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within the site(s).

• You may not create a link to Not As We Know It Limited's website from another website or document without our prior written consent.

• Every effort is made to keep the website up and running smoothly; however, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Pricing and Availability Policy
Return to top    

We reserve the right, without prior notice, to discontinue products or change specifications and prices on products.  The price charged will be the price at the time and date of ordering.

Return to top    

Purchases - payment against invoice
(UK schools/establishments only - minimum order total of £20.00 before VAT)

The following terms and conditions apply:

• You must supply UK school/establishment details including a relevant e-mail address.

• The order will be processed within 12 hours of receipt.  We request that you contact us if you have not received the order within this time.

• No payment is required by you at the point of ordering, but you will receive an automated acknowledgement e-mail if you order via the shopping cart.  We request that you contact us if you do not receive this e-mail.

• The products ordered will be supplied by e-mail either as a download link or as an attachment.  Downloads should be completed within the time specified in the e-mail which will be a minimum of 30 days.

• We shall contact you by e-mail or telephone if there are any queries regarding the order details but we reserve the right to refuse an order if we are unsatisfied with the contact details given.

• Settlement by cheque to 'Not As We Know It Limited' or payment by electronic transfer (BACS) is required within 30 days of the invoice date.  The finalised electronic invoice will be sent within 24 hours of your order and details of payment methods will be on this invoice.  We reserve the right to charge interest on any payment not made by the due date.  Interest will be calculated on a daily basis at the rate of 8% above the current Bank of England base rate, as per the Late Payment of Commercial Debts (Interest) Act 1998.  In addition, a compensation fee of £40.00 minimum may be incurred, as per the same legislation.

Purchases - immediate payment by debit/credit card or through PayPal

• You will receive an automated invoice acknowledgement e-mail containing download links to your purchase(s).  We request that you contact us if you do not receive this e-mail.

• Download links will be valid for 48 hours and must be accessed within this time.  We request that you contact us if you experience any difficulty with your order.

All purchases

Only one method of payment can be used per order.

We accept no liability for the content of resources supplied to us by third-party publishers.

All resources are sold on an “As Is“ basis.

Resources provided by Not As We Know It Limited are not returnable.

We provide a 12-month warranty on the loss of any purchased files.

This updated policy is effective from 21st November 2016.

Return to top    

Worldwide copyright and intellectual property rights on resources purchased from Not As We Know It Limited are held by us, by our publishing partners, or by individual authors.  We accept no liability for the content of resources supplied to us by third-party publishers.

Electronic files and printed copies of resources purchased in any format from us must be used solely within the “named, purchasing school/organisation” or by the individual purchaser and must not be shared with other schools/organisations or private individuals.

By “purchasing school/organisation” we mean the individual school or establishment identified to us when the purchase is made.  In the case of academy trusts, federations, free schools or any other groupings of schools, separate purchases must be made for each, individually named school.  Schools/organisations occupying split site premises, but under the same school/organisation name, may distribute the electronic files and printed copies of resources across those sites.

After purchase, electronic files and printed copies of resources remain the property of the “named, purchasing school/organisation”.  When individual members of staff leave the employment of the “named, purchasing school/organisation”, they may not retain electronic files or printed copies of resources.

This policy is effective from 26th January 2018.

Return to top    

This privacy policy sets out how Not As We Know It Limited uses and protects any information that you give us when you use this website or make orders by any other means.

We are committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

We reserve the right to amend this policy and update this page when necessary.  You should check this page from time to time to ensure that you are happy with any changes.

This policy was updated on 21st May 2018.

General Data Protection Regulation (GDPR)

Not As We Know It Limited has put in place the appropriate procedures and carried out the necessary audits to ensure it is GDPR compliant.

Individuals and schools have rights of access, correction and/or removal of data held by us.

What we collect

If you order goods from us, we may collect some or all of the following information:

• your name
• your address
• your e-mail address
• your telephone number
• your school name
• your school address
• your school e-mail address
• your school telephone number

Please note: if you make a purchase using a debit/credit card or PayPal account (via our WorldPay payment gateway), we have no access to the payment details you provide.

What we do with the information we gather

We require this information solely for our internal record keeping in order to receive your order, supply the resources requested and provide post-sale support. (GDPR 'lawful basis' is consent.)

We will not sell, distribute, lease or otherwise share your personal information to third parties unless we are required by law to do so.  We will not use personal information obtained during the ordering/purchasing process to send you any unsolicited promotional information.


We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular page.  Cookies allow web applications such as shopping carts to process orders and respond to you as an individual.

We use the following software system to analyse the use of this website and identify the pages and downloads being accessed:

Google Analytics which uses the cookies listed below.  No personal identifying data is collected.

These applications help us analyse data about web page traffic and improve our website.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Our automated shopping cart provided by RomanCart uses standard cookies listed below to ensure that the cart operates correctly.  By providing your personal information at time of purchase you are consenting to the use of these cookies to store your order details.

Provider Name Purpose More Info
Google Analytics __utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, from where visitors have come to the site and the pages they visited. Privacy at Google
RomanCart RomanCart This cookie enables our shopping cart to function. The cart itself uses cookies to identify the customer using the cart. This is used only to maintain cart persistence and is not used for any other purpose. RomanCart Privacy Policy
RomanCart RMNCTCKC This cookie is used to tell if cookies are enabled and does not hold user identifiable information. RomanCart Privacy Policy
RomanCart CTAB This cookie is used to tell if a cart has been abandoned. RomanCart Privacy Policy

Overall, cookies help us to present a better website by providing an automated shopping cart facility and by enabling us to monitor which pages you find useful.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer; however this may prevent you from taking full advantage of the website and automated ordering.

Links to other websites

Our website may contain links to other websites of interest; however once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

Return to top    

Using information acquired legally and without payment through Internet search, Not As We Know It Limited sends marketing e-mails to schools.  (GDPR 'lawful basis' is legitimate interest.)  We have carried out the required Legitimate Interests Assessment (LIA).

In all marketing e-mails, we identify ourselves and supply contact information.  We provide an opt-out function and we cease sending to a particular e-mail address when requested to do so.

Return to top    

This website and its content is copyright of Not As We Know It Limited - © Not As We Know It Limited 2010.  All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts or designated free download packages for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content, nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Contact Address:

Not As We Know It Limited
10 Queen Street, Ipswich, Suffolk, IP1 1SS
VAT Registration Number 911 4983 23

Company Registration Number: 06543176
Website design by Sue Searl
Updated October 2021